Work Order Management

Assign It, Track It, Close It With a Record

Velocita Docs gives public works, facilities, and administrative staff one place to capture requests, assign crews, track progress, log materials and hours, and close every job with documentation that holds up.

Request a Free Proof of Concept
Work Order #WO-3062
Pothole repair, Maple Ave at 5th
Priority: High
Request ReceivedResident
Reviewed & ApprovedSupervisor
Assigned to CrewStreets B
Work In ProgressDay 2
5
Labor & MaterialsPending
6
Closed & DocumentedPending
Department Public Works
Crew lead D. Kowalski
Opened Sept 9, 2026
The Problem

When the work gets done but the record doesn't exist

Crews fix the problem. That part usually works. What falls apart is everything around it: who called it in, when it was assigned, what it cost, and whether anyone told the resident it was finished. By budget season, nobody can say how many hours went to street repair versus storm cleanup.

Requests by phone and sticky note No intake record, no way to confirm it was received
Radio and text assignments Jobs get double-assigned or forgotten
Paper timesheets and material slips Costs never tie back to the job
No completion trail Residents call back asking if anyone ever came
How Velocita Solves It

Every job accounted for, from the first call to the final cost.

01

Capture requests from residents and staff

Online forms, phone intake, and internal requests all create a work order with location, requester, and priority. The resident gets a confirmation and a reference number.

02

Route and assign across departments

Work orders go to the right department automatically based on type and location. Supervisors assign crews, set priorities, and see the whole queue in one view.

03

Log labor, equipment, and materials

Crews record hours, equipment used, and materials from a phone or tablet in the field. Costs attach to the job, so reporting by project, street, or season is a click, not a spreadsheet.

04

Close with photos and notify the requester

Completion photos, notes, and sign-off close the record. The resident who reported it is notified automatically, and the full history stays searchable for years.

Built Around Your Process

Your departments. Your crews. Your approval chain.

A borough with a three-person road crew doesn't need the same system as a county facilities department with twelve buildings. Velocita Docs builds around your actual structure: who can create orders, who approves them, who does the work, and what has to be recorded before a job is considered done.

  • Work order types match your departments: streets, parks, sewer, facilities, fleet
  • Approval steps reflect your spending thresholds and supervisors
  • Labor and material codes tie to your chart of accounts
  • Recurring and preventive maintenance schedules generate orders automatically
See Your Own Workflow

We'll build it before you commit to anything.

Give us your current work order form, your department list, and a few recent jobs. We'll show you exactly how they would flow through Velocita Docs before you sign anything.

Request a Free Proof of Concept